Shipping policy
Last Updated: September 25, 2026
Thank you for shopping with HALAGO LLC. This Shipping Policy explains how orders placed through shophalago.com are processed, shipped, delivered, and, when available, prepared for local pickup.
1. Order Processing
Orders are processed before they are transferred to the shipping carrier.
Most in-stock, non-customized orders are typically processed within 1–3 business days, excluding weekends and holidays.
Customized, personalized, or assembled pieces may require additional processing time depending on the product and the selections made by the customer.
Processing time is separate from shipping transit time.
During launches, holidays, promotional periods, events, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
2. Shipping Rates & Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed at checkout when available.
Delivery estimates begin after an order has been processed and transferred to the shipping carrier.
Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Once a package has been transferred to the carrier, circumstances such as weather, carrier delays, service disruptions, holidays, or other events outside HALAGO’s reasonable control may affect delivery.
3. Order Tracking
When tracking is available, you will receive shipping confirmation and tracking information after your order has been prepared and transferred to the carrier.
Please allow time for the carrier to activate and update tracking information after the shipping label is created.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at halagollc@gmail.com.
We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that changes can be made after processing has begun.
HALAGO is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.
5. Local Pickup
HALAGO may offer local pickup for eligible orders when this option is displayed at checkout.
If you select local pickup, please wait until you receive confirmation that your order is ready before attempting to collect it.
Pickup instructions, location details, and other relevant information will be provided with your order confirmation or pickup notification.
Processing times for pickup orders may vary depending on product availability and whether the item requires customization or assembly.
Orders selected for local pickup will not be shipped unless alternative arrangements are approved by HALAGO.
6. Customized Orders
Customized, personalized, made-to-order, or customer-assembled selections may require additional preparation time before shipment.
This includes pieces assembled using charms, chains, or other components selected by the customer.
Any applicable estimated processing time provided on the product page, during an experience, or at checkout should be considered in addition to estimated carrier transit time.
7. Delayed Packages
Carrier delays can occasionally occur after an order leaves our possession.
If your tracking information shows an unusual delay, we recommend first reviewing the tracking information provided by the carrier.
If you need additional assistance, contact us at halagollc@gmail.com with your order number and we will help review the available information.
HALAGO cannot guarantee carrier delivery timelines once a package has been accepted by the shipping provider.
8. Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us at halagollc@gmail.com.
We may ask you to confirm your shipping information and provide additional details so we can review the shipment and, where appropriate, work with the carrier.
Any replacement or refund will depend on the circumstances of the shipment, carrier investigation, applicable shipping protection, and applicable law.
9. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm the shipping address associated with your order
- Check around the delivery location
- Check with household members, neighbors, building management, or other individuals who may have accepted the package
- Review any delivery information or photographs provided by the carrier
- Contact the carrier when appropriate
If the package still cannot be located, contact us at halagollc@gmail.com and we will help review the available shipment information.
A carrier’s “delivered” status does not automatically determine the outcome of every claim. Delivery issues will be reviewed based on the circumstances and applicable law.
10. Damaged Shipments
If your order arrives damaged, please contact us at halagollc@gmail.com within 3 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item
- Clear photographs of the shipping packaging
Please retain the item and packaging while your request is being reviewed.
Eligible damaged or defective products will be handled according to our Return & Refund Policy.
11. Returned-to-Sender Packages
Packages may be returned to HALAGO because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related circumstances.
If an order is returned to us, we will contact you when appropriate to determine the next steps.
If reshipment is requested due to an address error or other circumstance attributable to the customer, the customer may be responsible for additional shipping charges.
12. International Shipping
HALAGO currently ships only to destinations made available during checkout.
If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and carrier operations.
HALAGO does not control customs processing times or charges imposed by governmental authorities.
13. Shipping Restrictions
Certain products, destinations, or orders may be subject to shipping restrictions based on carrier limitations, applicable laws, product characteristics, or other operational considerations.
If we are unable to ship an order to the address provided, we will contact you and, where appropriate, cancel and refund the affected portion of the order.
14. Contact Us
For questions regarding shipping, delivery, tracking, or local pickup, please contact:
HALAGO LLC
Email: halagollc@gmail.com
Website: shophalago.com
Utah, United States